Tool Cancels 2020 Tour in Order to Reimburse Ticket Buyers

Rather than postponing their tour, Maynard James Keenan and company do the right thing and call the whole thing off.

With the COVID-19 pandemic bringing the concert industry to a screeching halt, focus has shifted to the millions of tickets that are currently in limbo as the future of live events is still to be determined.

For fans stuck holding tickets and unable to get refunds since most tours are postponed rather than cancelled, money that could be used during these times of rampant unemployment and mounting financial needs is unavailable. In order to get refunds, the tours need to be cancelled outright, and very few touring companies are ready to throw in that towel quite yet. That’s where Tool comes in.

The band has scrapped its entire 2020 tour specifically in order to reimburse ticket costs. “At the same time that we were working to reschedule this tour, we read your messages,” the band shared. “Messages of job losses, illness, emotional and financial pain. We could continue to postpone or reschedule dates for some time into 2021 but ethically, we do not think this is the right course of action. In our opinion, tying up our fans’ money for months, if not a full year, is unfair. With that in mind, we have made the very difficult decision to cancel the tour so we can help support the people who have supported us for years.”

Tool’s current tour in support of the band’s 2019 album Fear Inoculum was among the hottest tickets of the year. So hot, in fact, that it was just this past February that the group expanded the jaunt to hit more cities along the way.

Read Tool’s full statement on the tour cancellation below.

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“As so many music lovers have come to realize over the last several weeks, there is no playbook that artists, promoters and venues can pull from in these unprecedented times. When we played what would be our final show of 2020, March 11 at Portland’s Moda Center, we believed we would be back on the road sometime this Fall. As we worked towards that goal we’ve come to realize that there is absolutely no certainty in re-scheduling dates for this Fall or 2021. State and local ordinances vary widely and no one can predict when high capacity events will safely return. At the same time that we were working to reschedule this tour, we read your messages. Messages of job losses, illness, emotional and financial pain. We could continue to postpone or reschedule dates for some time into 2021 but ethically, we do not think this is the right course of action. In our opinion, tying up our fans’ money for months, if not a full year, is unfair. With that in mind, we have made the very difficult decision to cancel the tour so we can help support the people who have supported us for years. Please know, we want nothing more than to return to the road, to play these songs for you and to celebrate our shared recovery. When the time is right, we will do just that. In the coming days you will receive an email from the ticketing service you purchased tickets through notifying you of the event cancellation and when to expect your refund.” – TOOL

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